All Systems Operational
Uptime over the past 90 days. View historical uptime.
Customer Fields app for Shopify Operational
90 days ago
99.94 % uptime
Today
Customer Fields: Admin UI
Operational
90 days ago
99.93 % uptime
Today
Customer Fields: Store embeds
Operational
90 days ago
99.93 % uptime
Today
Customer Fields: API
Operational
90 days ago
99.95 % uptime
Today
Customer Fields: Shopify webhooks
Operational
90 days ago
99.95 % uptime
Today
Customer Fields: Email Notifications
Operational
90 days ago
99.95 % uptime
Today
Meteor Mega Menus app for Shopify Operational
90 days ago
100.0 % uptime
Today
Meteor Mega Menus: Admin UI
Operational
90 days ago
100.0 % uptime
Today
Meteor Mega Menus: Store embeds
Operational
90 days ago
100.0 % uptime
Today
Linode Fremont Operational
Linode Dallas Operational
Google Cloud Platform Google Cloud SQL Operational
Google Cloud Platform Google Cloud Storage Operational
Shopify API & Mobile Operational
Shopify Storefront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
404 errors in app admin, storefront forms not loading
Resolved - This incident has been fully resolved. We will continue to monitor for any further issues.

The cause of the outage was due to an unexpected conflict with the IP address used by the app's load balancer. Provisioning a new IP fixed the problem.

The dev team is working on an internal post-mortem and action plan to prevent this type of incident from occurring again. Please contact our support team (support@heliumdev.com) with any questions or concerns.
Sep 22, 16:46 PDT
Monitoring - The SSL issue has been resolved and all parts of the app are now operational. We are continuing to monitor for any further issues.
Sep 22, 16:04 PDT
Identified - The app is back online after updating the global IP, but there is still a partial outage caused by SSL certificates. The team is still all-hands-on-deck and we'll provide more updates shortly
Sep 22, 15:45 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 15:27 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 14:29 PDT
Update - We are continuing to investigate the issue.

Errors first started to appear around 13:35 PDT. This outage is of utmost importance and all engineers are actively working to address the problem
Sep 22, 14:21 PDT
Investigating - We are currently investigating this issue.
Sep 22, 14:14 PDT
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

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