App is not responding
Incident Report for Helium Development
This incident has been resolved.
Posted Jan 23, 2023 - 11:01 PST
A majority of traffic is now resolving, but certain clients are taking longer to propagate the changes. We are continuing to monitor for any further issues.
Posted Jan 23, 2023 - 10:17 PST
A fix has been implemented and we are monitoring the results.
Posted Jan 23, 2023 - 10:09 PST
We are continuing to work on a fix for this issue.
Posted Jan 23, 2023 - 09:55 PST
We've identified the culprit (a DNS-level issue) and a fix is being implemented
Posted Jan 23, 2023 - 09:26 PST
We are currently investigating this issue.
Posted Jan 23, 2023 - 09:23 PST
This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API).