App is not responding

Incident Report for Helium Development

Resolved

After monitoring the situation, we've resumed normal operations.

Posted Jun 24, 2019 - 12:59 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 24, 2019 - 12:58 PDT

Monitoring

The app server is now back up and running and functionality has been restored. We are continuing to monitor the results

Posted Jun 24, 2019 - 09:13 PDT

Identified

We experienced a server issue that was preventing the app from responding

Posted Jun 24, 2019 - 09:12 PDT

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API, Customer Fields: Shopify webhooks).