Degraded performance for Customer Fields

Incident Report for Helium Development

Resolved

This incident has been resolved.

Posted Nov 17, 2020 - 13:34 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 17, 2020 - 13:19 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 17, 2020 - 12:18 PST

Investigating

We are currently investigating this issue.

Posted Nov 17, 2020 - 11:44 PST

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: API, Customer Fields: Shopify webhooks, Customer Fields: Email Notifications).