App admin and forms may be failing to load

Incident Report for Helium Development

Resolved

This incident has been resolved.
Posted Feb 27, 2025 - 18:53 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 27, 2025 - 17:10 PST

Identified

We are continuing to experience intermittent issues as the problem is fully addressed by our team
Posted Feb 27, 2025 - 16:52 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 27, 2025 - 16:02 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 27, 2025 - 15:42 PST

Investigating

The Customer Fields app admin is currently not able to be loaded and some storefront forms may not be loading correctly. Our team is investigating this to restore service as soon as possible.
Posted Feb 27, 2025 - 15:26 PST
This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds).