Forms are getting stuck during submission

Incident Report for Helium Development

Resolved

This incident has been resolved.

Posted May 02, 2024 - 13:52 PDT

Monitoring

Fixes for both problems have been implemented and we are currently monitoring the results.

Posted May 02, 2024 - 12:39 PDT

Update

Both problems have been identified and fixes for each are in the works

Posted May 02, 2024 - 10:59 PDT

Identified

We have noticed at least two problems with form submissions. One of the problems has been identified and a fix is being implemented

Posted May 02, 2024 - 10:08 PDT

Investigating

A select number of shops are having problems with form submissions on the storefront. We are currently investigating the issue.

Posted May 02, 2024 - 09:58 PDT

This incident affected: Customer Fields app for Shopify (Customer Fields: Store embeds).