Delayed processing of Shopify webhooks
Incident Report for Helium Development
This incident has been resolved.
Posted Aug 02, 2022 - 20:07 PDT
We are continuing to monitor for any further issues.
Posted Aug 02, 2022 - 18:15 PDT
A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2022 - 17:26 PDT
The issue has been identified and a fix is being implemented.
Posted Aug 02, 2022 - 17:12 PDT
We are currently investigating this issue. Certain shops may notice a delay when attempting to view changes to customer records in the app admin
Posted Aug 02, 2022 - 16:55 PDT
This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Shopify webhooks).