Delayed processing of Shopify webhooks

Incident Report for Helium Development

Resolved

This incident has been resolved.

Posted Aug 02, 2022 - 20:07 PDT

Update

We are continuing to monitor for any further issues.

Posted Aug 02, 2022 - 18:15 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 02, 2022 - 17:26 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 02, 2022 - 17:12 PDT

Investigating

We are currently investigating this issue. Certain shops may notice a delay when attempting to view changes to customer records in the app admin

Posted Aug 02, 2022 - 16:55 PDT

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Shopify webhooks).