App admin is failing to load

Incident Report for Helium Development

Resolved

This incident has been resolved.

Posted Oct 24, 2023 - 17:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 24, 2023 - 15:11 PDT

Identified

The issue has been identified and a fix is being implemented. The app admin is now loading and functional for some shops, but performance is degraded

Posted Oct 24, 2023 - 14:42 PDT

Investigating

We are currently investigating this issue.

Posted Oct 24, 2023 - 14:27 PDT

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API, Customer Fields: Shopify webhooks, Customer Fields: Email Notifications).