Longer load times, intermittent errors and timeouts
Incident Report for Helium Development
Resolved
This incident has been resolved.
Posted May 06, 2024 - 16:06 PDT
Update
We are continuing to monitor for any further issues.
Posted May 06, 2024 - 13:42 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 06, 2024 - 13:20 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 06, 2024 - 12:38 PDT
Investigating
We are currently investigating this issue.
Posted May 06, 2024 - 12:13 PDT
This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API, Customer Fields: Shopify webhooks, Customer Fields: Email Notifications).