Longer load times, intermittent errors and timeouts

Incident Report for Helium Development

Resolved

This incident has been resolved.

Posted May 06, 2024 - 16:06 PDT

Update

We are continuing to monitor for any further issues.

Posted May 06, 2024 - 13:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 06, 2024 - 13:20 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 06, 2024 - 12:38 PDT

Investigating

We are currently investigating this issue.

Posted May 06, 2024 - 12:13 PDT

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API, Customer Fields: Shopify webhooks, Customer Fields: Email Notifications).