App servers are not responding

Incident Report for Helium Development

Resolved

This incident has been resolved. Additional failsafes are being put in place to prevent this type of issue from happening again.

Posted Jul 19, 2022 - 14:19 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 19, 2022 - 14:15 PDT

Update

The app's server stack experienced a problem when deploying a new set of updates for the app admin. We are continuing to work on a fix for this issue.

Posted Jul 19, 2022 - 14:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 19, 2022 - 14:07 PDT

Investigating

We are currently investigating this issue.

Posted Jul 19, 2022 - 14:05 PDT

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API, Customer Fields: Shopify webhooks, Customer Fields: Email Notifications).