App servers are not responding
Incident Report for Helium Development
This incident has been resolved. Additional failsafes are being put in place to prevent this type of issue from happening again.
Posted Jul 19, 2022 - 14:19 PDT
A fix has been implemented and we are monitoring the results.
Posted Jul 19, 2022 - 14:15 PDT
The app's server stack experienced a problem when deploying a new set of updates for the app admin. We are continuing to work on a fix for this issue.
Posted Jul 19, 2022 - 14:12 PDT
The issue has been identified and a fix is being implemented.
Posted Jul 19, 2022 - 14:07 PDT
We are currently investigating this issue.
Posted Jul 19, 2022 - 14:05 PDT
This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API, Customer Fields: Shopify webhooks, Customer Fields: Email Notifications).