App admin is not accessible

Incident Report for Helium Development

Resolved

This incident has been resolved.

Posted Aug 15, 2019 - 15:24 PDT

Update

We are continuing to monitor for any further issues.

Posted Aug 15, 2019 - 13:55 PDT

Update

We are continuing to monitor for any further issues.

Posted Aug 15, 2019 - 13:51 PDT

Monitoring

A fix has been implemented and the app's admin is now accessible

Posted Aug 15, 2019 - 13:36 PDT

Identified

The issues with the app admin are related to an upgrade of our backend. A fix is currently being implemented

Posted Aug 15, 2019 - 12:31 PDT

Investigating

We are aware of an issue that is causing 500 errors to show when trying to access the app admin

Posted Aug 15, 2019 - 12:28 PDT

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Shopify webhooks).