App not responding

Incident Report for Helium Development

Resolved

This incident has been resolved.

Posted Feb 18, 2021 - 20:55 PST

Monitoring

All app services are back online. Our admins are closely monitoring the situation

Posted Feb 18, 2021 - 19:54 PST

Update

We are continuing to investigate this issue.

Posted Feb 18, 2021 - 19:41 PST

Update

We are continuing to investigate this issue.

Posted Feb 18, 2021 - 19:37 PST

Investigating

We are currently investigating this issue.

Posted Feb 18, 2021 - 19:33 PST

This incident affected: Customer Fields app for Shopify (Customer Fields: Admin UI, Customer Fields: Store embeds, Customer Fields: API, Customer Fields: Shopify webhooks, Customer Fields: Email Notifications).